Introducing Refresh Financial’s Knowledge Base! - Refresh Financial

Official blog of Refresh Financial

Introducing Refresh Financial’s Knowledge Base!

We are excited to officially launch Knowledge Base as part of Refresh Financial’s client dashboard.

What is Knowledge Base you ask?

Well, you would be forgiven for thinking that Knowledge Base is just a fancy name for FAQs, however, we feel it deserves a more fitting name. These aren’t just your run-of-the-mill Frequently Asked Questions. No, we have gone one step further and answered every possible question we could think of related to Refresh Financial’s products – the Credit Builder Loan and the Secured Card – as well as the Refresh Dashboard and Reporting to Credit Bureaus. We want to answer your questions before you’ve even thought of them with the purpose of providing absolute clarity of our products.

For example, many people ask us “How many days does it take to get my secured card deposit back”. The answer is 60-90 days. Fewer people ask us why it takes that many days, but we feel our clients deserves to know more. It takes 60-90 days because first there is a 60-day hold on all deposits before they are processed for refund to ensure all merchant transactions have settled. It can then take up to 30 days for the refund to be processed by Refresh Financial.

Being transparent with our clients is one of our top priorities. We aren’t trying to hide anything, so letting you – our valuable clients – know what, where, when, why and how things happen behind the scenes here at Refresh is the ultimate goal of Knowledge Base.

How do I access Knowledge Base?

Knowledge Base is available from within the Help Centre of your Refresh Dashboard. You can access the Help Centre in the menu.

             

           

Check out the Knowledge Base from your dashboard and let us know if you have any questions that are not answered!

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